Refund Policy

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Service Quality Guarantee​

If a customer believes that a service has not been completed to an acceptable standard, they must notify TEXA within 48 hours of delivery.

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After reviewing the situation, TEXA may offer one of the following solutions:

• Rewashing or reprocessing the affected items at no additional cost

• Partial service credit for future services

• A partial refund when appropriate

 

The chosen solution will depend on the nature of the issue.

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Non-Refundable Situations

Refunds may not be issued in the following cases:

• Damage caused by normal wear and tear of textiles

• Pre-existing stains or fabric damage

• Incorrect care labels on garments or textiles

• Items damaged due to hidden objects left in pockets

• Issues reported later than 48 hours after delivery

 

Customers are responsible for checking items promptly after receiving their order.

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Lost or Damaged Items​

In the rare case that an item is lost or damaged during processing, TEXA will investigate the matter.

If TEXA is found responsible, compensation may be provided.

 

Compensation will be limited to a reasonable value of the textile item and determined based on factors such as:

• Type of textile

• Age and condition of the item

• Replacement value where applicable

 

TEXA’s liability will not exceed the value of the laundry service related to the affected items.

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Service Cancellations

Customers may cancel scheduled services with reasonable notice before the pickup time.

If a cancellation occurs after the service has already been prepared or scheduled operationally, TEXA may reserve the right to charge a service fee.

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Service Credits

In some situations, TEXA may issue service credits instead of monetary refunds. These credits can be applied toward future laundry services.

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Service credits are valid for a limited period and may not be transferable.

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Processing of Refunds​

If a refund is approved, it will be processed using the original payment method whenever possible.

Refund processing times may vary depending on the payment provider or financial institution.

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Contact for Refund Requests

To report an issue or request a refund, please contact us as soon as possible.

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Contact information:

Company: TEXA

Email: info@texa.ba
Location: Bosnia and Herzegovina

 

Please include the following information when submitting a request:

• Name or business name

• Order or service date

• Description of the issue

• Photos if applicable

 

This helps us resolve issues quickly and efficiently.