Terms & Conditions

About TEXA​

TEXA provides professional laundry, cleaning, and textile care services primarily for hospitality businesses such as short-term rentals, apartments, and hotels.

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Our services may include:

• Washing and cleaning of textiles

• Drying and ironing

• Pickup and delivery of laundry

• Rental Management

• Hygiene Maintenance

• Scheduled laundry services for accommodation providers

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Service availability may vary depending on location and operational capacity.

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Use of Our Website​

By using our website, you agree that you will:

• Use the website only for lawful purposes

• Provide accurate information when contacting or placing service requests

• Not attempt to disrupt or damage the website or its functionality

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Unauthorized use of the website may result in suspension of access.

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Service Requests and Orders​

When requesting a service from TEXA:

• Customers must provide accurate pickup and delivery information

• Orders may be scheduled based on availability

• TEXA reserves the right to refuse service if operational conditions prevent fulfillment

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Service confirmation may occur via email, phone, or other communication channels.

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Pickup and Delivery​

TEXA offers pickup and delivery services for laundry orders.

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Customers are responsible for ensuring that:

• Laundry items are ready at the agreed pickup time

• Access to the pickup or delivery location is available

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Delays may occur due to traffic, operational constraints, or unforeseen circumstances. TEXA will make reasonable efforts to communicate any delays.

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Textile Care and Responsibility​

While TEXA takes great care in handling all laundry items, customers are responsible for:

• Checking pockets and removing personal belongings

• Informing TEXA of delicate fabrics or special care requirements

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TEXA is not responsible for damage caused by:

• Hidden items in pockets

• Normal wear and tear of fabrics

• Pre-existing damage to textiles

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Lost or Damaged Items​

In the unlikely event that an item is lost or damaged during processing, TEXA will review the situation and determine an appropriate resolution.

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Any claims must be reported within 48 hours after delivery.

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Compensation, if applicable, will be limited to a reasonable value of the affected textile and determined at TEXA’s discretion.

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Pricing and Payments​

Prices for services may vary depending on:

• Type of textile

• Volume of laundry

• Service frequency

• Delivery distance

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All pricing will be communicated before or at the time of service confirmation.

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TEXA reserves the right to update pricing when necessary.

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Cancellations​

Customers may cancel scheduled services by providing reasonable notice.

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Late cancellations may affect scheduling availability for future services.

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Limitation of Liability​

To the maximum extent permitted by law, TEXA shall not be liable for:

• Indirect or consequential damages

• Business interruption or loss of revenue

• Damage caused by improper textile labeling or undisclosed fabric requirements

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Our total liability for any claim related to our services shall not exceed the value of the service provided.

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Website Availability​

We aim to keep the website available at all times, but TEXA does not guarantee uninterrupted access.

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Maintenance or technical issues may temporarily affect availability.

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Intellectual Property​

All content on the TEXA website, including text, graphics, logos, and design elements, is the property of TEXA unless otherwise stated.

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Unauthorized use or reproduction is prohibited.

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Privacy​

Our Privacy Policy also governs your use of our website and services.

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Please review our Privacy Policy for information on how personal data is collected and used.

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Changes to These Terms​

TEXA reserves the right to update these Terms and Conditions at any time.

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Any updates will be published on this page with a revised “Last updated” date.

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Contact Information​

If you have questions regarding these Terms and Conditions, please get in touch with us.

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Company: TEXA
Email: info@texa.ba
Location: Sarajevo, Bosnia and Herzegovina